FAQ's
Product
Do you have wiper blades for all car models?
We carry wiper blades for over 2000 makes, models and years of cars which covers nearly all cars in New Zealand. If you don't see your vehicle listed, give us a shout, and we should be able to help you out!
How can I be sure they will fit my car?
You can be confident they'll fit perfectly by using our easy vehicle selection tool. Simply enter your car's make, model, and year, and we'll match you with the exact wiper blades designed for your vehicle. Plus, we offer a fitment guarantee - if they don't fit, we'll exchange them with ones that do.
How long should they last?
We expect our wiper blades to last for 12 months however we have found that if you maintain your windscreen and wiper blades well then they can perform well for much longer than this.
How do I Install them?
We have instructional videos on how to install your wiper blades for every car. Just enter your car info into our website and scroll down to the page to find an instruction video showing how to install them. In just a few minutes, you'll have your new wipers installed and ready to go.
Do your wiper blades come with a warranty?
Yes, we offer a comprehensive 12-month warranty on all our wiper blades. This covers any defects in materials or workmanship, ensuring you receive a high-quality product. Additionally, we have a satisfaction guarantee - if you're not happy with your purchase, we'll make it right.
What happens if they don't fit?
We have spent countless hours making sure our blades fit every different model of car perfectly, however in the rare event that they don't fit get in contact with us and we will arrange getting a replacement pair sent out to you that does fit.
Shipping
How much does delivery cost?
We offer FREE shipping all around the country, however if you need your order a bit faster then we also have an express postage option for an extra $8.
How long will it take to get my order?
Delivery typically takes 2–3 business days for most locations within New Zealand. If you need your wiper blades sooner, we offer an express postage option which is sent with overnight delivery.
Can I track my order?
Yes! We send all orders with tracking through NZ Post. You can track your order at this link here.
Do you ship internationally?
Currently, we only ship within NZ
Can I change my delivery address after placing an order?
If you need to update your shipping address, please contact us ASAP. If your order hasn't shipped yet, we'll do our best to make the change for you.
What shipping carriers do you use?
We use NZ Post to send out all orders.
Returns
What's your return policy?
Our returns policy is fair and simple. If the item you bought doesn't fit or isn't working as expected, let us know so we can make it right. If we can't fix the problem, you can choose to get a replacement or return the product for a refund.
Read more about our returns policy here.
About us
Where are you based?
We're a local, New Zealand based business that operated out of Auckland.
How can you contact us?
Send us a message here. Alternatively email us at hello@thewipershop.co.nz
Do you support wholesale orders?
Yes, if you are interested in ordering a larger quantity then get in contact with us regarding your requirements.